FREQUENTLY ASKED QUESTIONS

One of the priorities at ZuriRose & Co. is to make sure our clients are confident enough prior to purchasing any of our African Moses baskets. We receive many questions and we do our best to make sure that each one is answered. Below are common questions we receive from most clients/inquiries. If you cannot find your question below, kindly contact us directly and we will be more than happy to assist.

General Questions


Where is your store located?

ZuriRose & Co. is based in the beautiful Salt Lake City, Utah.

What is the maximum recommended weight for a baby in your African Moses basket?

Weight should “NOT” be the only factor. It is recommended to stop using the basket when your baby reaches 20LBS or can turn themselves/ rollover to their stomachs. Whatever comes first, you must immediately stop using the basket.

Do you practice Fair Trade?

Yes, we do. One thing many sellers lack is working “directly” with Artisans. They use middle men and call it “Fair Trade”. ZuriRose & Co works directly with 5 women Artisans who are absolutely incredible at their crafts. We believe in their talent, and we applaud their grit. That is why we prefer working directly with them to not only support their craftsmanship but family as well. 

Product


Are these authentic African Moses baskets?

Absolutely! Our baskets are 100% authentic and handwoven by our amazing team of weavers in Ghana.

Are mattress pads included with your Moses baskets?

Our baskets do not include mattress pads but we do offer them at an additional cost. These pads are best suited and recommended for our Moses baskets.  

Any chemicals used in the fabrication of your baskets?

No chemicals are used in the production of our baskets as we only utilize natural products and dyes.

Will I receive the exact basket pictured?

It is our absolute goal to provide our clients with products that pictured and as described. Please note that due to variance in screen resolution and calibration, colors on each computer or tablet device may slightly vary.

Do you accept custom orders or designs?

Unfortunately we do not. What is provided on our site is what we offer until a new collection arrives.

I unboxed my Moses basket and it appears to be misshaped. Is this normal?

This is completely normal, and most baskets will require you to re-shape them back to their original condition. To accomplish this, simply soak the basket in a tub or spray it wet. Using minimal effort, shape the basket to your liking and let it dry. If your Moses basket contains leather handles, make sure not get these wet.

What materials are used in the making process of an African Moses basket?

Moses baskets are made using eco friendly and harvested straw called elephant grass. With its abundance across the Bolgatanga region, weavers harvest and braid this to create the raw material that makes up a typical African Moses basket. Using natural dye, weavers can customize each basket to their liking and tribal pattern. 

Shipping and Returns


What is your shipping policy?

We require 5-7 days to process all orders prior to shipping. This includes shaping baskets and inspecting products. We use UPS and USPS as our shipping partners and ask that you allow 4-7 days from time of shipping to receive order within the continental US. Please note we do not ship to P.O BOX addresses. Tracking numbers will be provided automatically once shipped. If you did not receive a tracking number, please check your junk mail or contact us directly and we will be more than happy to assist. 

Do you ship outside of the United States?

Unfortunately we do not ship internationally. Soon we plan on offering this service.

How come you do not ship to Hawaii and Alaska?

Shipping to Hawaii and Alaska is extremely expensive and as such, opted out of these two locations. Very sorry for the inconvenience. 

What is your guarantee and return policy?

Please note that all sales are final with our African Moses baskets. Refunds are offered only under the following circumstances and must contact us within 48 hours of confirmed delivery.


- You received your Moses basket damaged (We inspect prior to shipping). We require high quality photos to cross check what was shipped and listed prior to issuing a full refund.

 - Your Moses basket was lost in transit. Please note any items stolen from your porch or gone missing after a confirmed delivery will not qualify. Only items lost by UPS or USPS during transit will qualify for an exchange or full refund. 

 - You received an African Moses basket that fails to meet the descriptions outlined in the listing/images. An example would be sending you the wrong basket, colors not matching etc. 

Do you offer Expedited Shipping?

Not directly on our website but if this is something you need, please contact us via email or phone-call.

Customer Service


What are your typical business hours?

We operate Monday to Saturday 8am -7pm

How long can I expect to receive a response from an email inquiry?

We respond to most emails within 2-3 hours depending on volume. 

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