Shipping and Returns
At ZuriRose & Co., each piece is carefully inspected before shipping to ensure it meets our quality standards. Due to the handcrafted and unique nature of our products, all sales are final, except in the circumstances outlined below.
Full refunds or exchanges may be issued in the following situations:
Your order arrives damaged. Our handwoven baskets and home dƩcor pieces are carefully inspected before shipping. If your order arrives damaged, please contact us with clear photographs of the item and its packaging so we can assess the damage and compare it with our pre-shipment records.
Your order is lost in transit. Items confirmed as lost by UPS or USPS during transit may qualify for a replacement or full refund. Items stolen from your porch or reported missing after confirmed delivery are not eligible for a refund or replacement under this policy.
Your item does not match its listing description. If you receive the wrong product or the item materially differs from the description or photographs in the listing, please contact us so we can review the issue and arrange an appropriate resolution.
Because our products are handcrafted, natural variations in color, texture, shape, and weaving are to be expected. These characteristics are part of the individuality of each piece and do not, by themselves, constitute defects.
Refunds (if applicable)
Once your returned item has been received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method within 5ā7 business days. Please note that your bank or card issuer may require additional time to post the credit.
Late or Missing Refunds (if applicable)
If you have not received your refund, first check your bank account again. Then contact your credit card company, as it may take some time for the refund to be officially posted.
Next, contact your bank to confirm whether additional processing time is required. If you have completed these steps and still have not received your refund, please contact ZuriRose & Co. for assistance.
Exchanges (if applicable)
We offer exchanges only for items that arrive damaged, defective, or materially different from their listing description, subject to review and availability.
If you need an exchange for the same item, please contact us by email before returning the product. We will provide instructions and confirm the appropriate return address.
Customers are responsible for return shipping costs unless the return is necessary because of an error made by ZuriRose & Co. or another arrangement is required by applicable law.
Shipping
If your return is approved, please follow the return instructions provided by ZuriRose & Co. Do not send items to an address without first confirming the correct return destination with us.
Unless the return is due to an error by ZuriRose & Co. or applicable law requires otherwise, you are responsible for your own return shipping costs. Original shipping charges are non-refundable unless required by law.
We recommend using a trackable shipping service and purchasing shipping insurance for returned items, as we cannot guarantee receipt of items sent without tracking.
For questions about shipping, damaged deliveries, or returns, please contact ZuriRose & Co. before sending an item back.