Shipping and Returns
Please note that all sales are final with our African Moses baskets. Full refunds are issued if your order falls under the following categories;
- You received your Moses basket damaged. All baskets are carefully inspected prior to shipping. We require high quality photos to cross check what was shipped and listed prior to issuing a full refund.
- Your Moses basket was lost in transit. Please note any items stolen from your porch or gone missing after a confirmed delivery will not qualify. Only items lost by UPS or USPS during transit will qualify for an exchange or full refund.
- You received an African Moses basket that fails to meet the descriptions outlined in the listing. An example would be sending you the wrong basket, colors not matching etc.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us directly.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item within a price range, send us an email and kindly use return address shown on shipped box. Please note all returns are paid by customer unless a mistake is made by ZuriRose & Co.
To return your product, please use return address shown on box your received. If you do not have this, please contact us and we will assist. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. When shipping your Moses basket, we advise using a trackable shipping service or purchasing shipping insurance.